Cancellation Policy

Cancellation Policy

(For Riders)

In general, if the rider cancels a trip within 5 minutes of the initial request, they will not be charged a cancellation fee. However, if the trip is cancelled after 5 minutes, the rider will be charged a fee depending upon the category of the ride.

In case the driver is running more than 5 minutes late, the rider does not get charged on cancellation.

The rider is also charged a cancellation fee in case of a no-show; when a rider fails to meet his driver-partner within certain minutes of the ride arriving at pick-up location.

– For a shared ride, the rider is required to start the trip within 2 minutes of the arrival of the ride

– For a non-shared ride, the rider is required to start the trip within 5 minutes of the arrival of the ride

The cancellation fee will be automatically added to the fare of your next successfully completed trip.

Cancellation Fee in Chandigarh:

Rs. 50

Cancellation Policy

(For Drivers)

As an independent contractor, you are able to choose whether to make yourself available to take a trip request sent to you by Dash, or to cancel an allocated booking.

However we strongly recommend you go offline when you are not available to undertake trips. Dash reserves the right to enforce a breach of your contractual agreements or restrict access to the platform if you are found to be in breach of the cancellation policy.

Without limitation, Dash considers the following cancellation behaviours to be in breach of the Services Agreement and shall levy a penalty of Rs. 50 per ride for the same:

– refusing to complete a trip for a rider based on their intended destination

– refusing to complete a trip for your rider based on the fare multiple applied by Dash’s Dynamic Pricing

– Refusing to complete a trip for your rider for any reason that would be in breach of relevant discrimination laws and the conditions set out in your Private Hire Driver license.

Examples of evidence of committing or intending to commit such behaviour include:

– Contacting a rider by phone and asking for the rider’s destination before having arrived at the pick-up location.

– Once aware of the destination, cancelling the ride, explicitly asking the rider to cancel the ride or behaving in an obstructive way to the natural flow of a trip in order to encourage the rider to cancel the trip.

– Systematic and/or persistent cancellation of trips.

– refusing to complete a trip due to a discriminatory reasons, such as your rider’s disability, gender, race or sexuality (for example)